Welcome to Sparkpickz’s Returns & Refund Policy. As your trusted source for premium men's and women's accessories, operated by Nova Kobo Solutions, we are committed to ensuring a positive shopping experience. Our priority is not only to meet but to exceed your expectations with every purchase. This policy explains the procedures for returns, exchanges, and refunds for items bought from our website.
In this document, the terms "you," "customer," and "buyer" refer to individuals who place orders on our website, while "we," "us," and "our" represent Sparkpickz and our dedicated team. By making a purchase on our site, you agree to comply with the terms outlined in this Returns & Refund Policy. Please review this policy carefully to ensure a smooth and hassle-free shopping experience.
By using our website and completing a purchase, you acknowledge and agree to the terms of this Returns & Refund Policy.
For accessories to qualify for a return and refund, the following conditions must be met:
Original Packaging: Items should be in their original, sealed packaging.
Tags & Labels: Any tags or labels must remain intact.
Condition: Accessories must be unused, undamaged, and unaltered.
Processing Time: Refunds will be processed within 5-7 business days after inspection of the returned product.
To request a return, please reach out to our customer service team with the following details:
Your order number
A clear reason for the return
Any supporting images or documentation, if applicable
Your contact details for further communication
To qualify for a refund, the item must remain unused, in its original packaging, with all tags intact. Refunds will be processed back to the original payment method within 5-7 business days.
Partial refunds may be issued for returned items that show minor wear, damage, or missing components based on our assessment.
Return shipping costs will be covered by the customer, and shipping fees will not be refunded unless the return is due to an error on our end.
Certain products are non-refundable, including:
Customized Items: Personalized or custom-made accessories are non-refundable unless defective or incorrectly sent.
Hygiene-Sensitive Products: Personal care items, grooming products, or accessories that come in direct contact with the skin (such as earrings) cannot be returned once opened or used due to hygiene regulations.
Packaging Requirements: Accessories must be returned in their original packaging with all tags intact.
Visible Wear & Tear: Items with noticeable signs of use, damage, or alterations beyond standard handling will not be accepted for returns.
We understand that online shopping can sometimes be challenging, and we’re here to help! If you have any questions or need further clarification regarding our Returns & Refund Policy, feel free to contact us at novakobasolutions@gmail.com. Our support team is happy to assist you with any concerns.
Thank you for shopping with Sparkpickz! We look forward to making your shopping journey easy and enjoyable.
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