Shipping Policy

Introduction 

Welcome to Sparkpickz, your trusted destination for premium men's and women's accessories, proudly managed by Nova Kobo Solutions. We are dedicated to providing a hassle-free and reliable shipping experience for all our happy shoppers. Our Shipping & Delivery Policy outlines how we handle the dispatch and delivery of products purchased through our platform. 

Throughout this policy, “you,” “customer,” and “buyer” refer to individuals making a purchase, while “we,” “us,” and “our” represent Sparkpickz and our dedicated team. By placing an order with us, you acknowledge and agree to the terms stated in this policy. We encourage you to review this information carefully to ensure a hassle-free shopping experience. 

Shipping Coverage 

At present, we provide shipping services across India. Please note that we do not offer international shipping at this time. 

Order Processing Duration 

Once your order is successfully placed, our team will begin processing it within 1 to 2 business days, excluding weekends and public holidays. After processing, you will receive an email confirmation with details of your order, including relevant shipment information. 

Estimated Delivery Time 

Our standard delivery timeframe ranges from 3 to 8 business days, ensuring your stylish men's and women's accessories reach you as quickly as possible. 

Unsuccessful Deliveries 

In cases where delivery cannot be completed due to reasons such as an incorrect address, unavailability of the recipient, or refusal to accept the package: 

Our courier partner will attempt up to two additional deliveries. 

If all delivery attempts are unsuccessful, the package will be sent back to our warehouse. If you wish to have the order re-shipped, additional delivery charges may apply. 

Damaged or Missing Shipments 

If your order arrives damaged, please contact our customer support team within 48 hours of receiving the package. To assist with the resolution process, we may request photographic evidence of the damaged item. 

In cases where a package is lost during transit, we will coordinate with our shipping partner to investigate. Once confirmed, we will either arrange for a replacement or issue a refund. 

Special Shipping Conditions 

Certain items, such as oversized or fragile products, may come with specific shipping instructions or restrictions. Any such details will be clearly mentioned on the product description page. 

Contact Us 

For any inquiries regarding shipping or delivery, feel free to reach out to our support team at novakobasolutions@gmail.com. 

Thank you for shopping with us! We are committed to making your delivery experience smooth and convenient.